Delivery and Return
At Elroy Cook, we want your shopping experience to be enjoyable, seamless, and satisfying. Below you will find everything you need to know about how we handle delivery and returns for all our skirt orders. If you have any questions, please feel free to reach out to us at [email protected] — we are here to help!
Delivery Information
Order Processing:
All orders placed on elroycook.com are processed within 1–3 business days (excluding weekends and holidays). You will receive a confirmation email with tracking details as soon as your order has been shipped.
Shipping Options & Times:
- Standard Domestic Shipping (within the U.S.): 5–8 business days
- Express Domestic Shipping: 2–4 business days
- International Shipping: 7–15 business days (varies by country and customs regulations)
Please note that during holiday seasons or promotional sales, processing times may be slightly extended due to increased order volume.
Shipping Costs:
Shipping fees are calculated at checkout based on your shipping location and selected delivery option. Occasionally, we offer free shipping promotions — stay tuned by subscribing to our newsletter.
Customs and Import Duties:
For international orders, customers are responsible for any applicable customs duties or taxes imposed by their country. These charges are not included in your order total at checkout.
Return & Exchange Policy
We want you to love every skirt you purchase from us! If for any reason you are not satisfied with your order, we gladly accept returns and exchanges under the following guidelines:
Eligibility:
- Items must be returned within 14 days of the delivery date.
- Products must be unworn, unwashed, and in original condition, with all tags attached.
- Final sale and clearance items are not eligible for return or exchange.
How to Request a Return:
To initiate a return or exchange, please contact us at [email protected] with your order number and the reason for your return. Our customer support team will provide you with return instructions and the return shipping address.
Return Shipping Costs:
Customers are responsible for return shipping costs, unless the item received was damaged, defective, or incorrect. We recommend using a trackable shipping service to ensure safe return of your package.
Refunds:
Once your returned item is received and inspected, we will process your refund to your original payment method within 5–7 business days. Please note that it may take an additional few days for the refund to appear in your account, depending on your bank or credit card issuer.
Exchanges:
If you would like to exchange an item for a different size or style, please contact us first to check availability. We will do our best to accommodate your request.
Questions?
If you have any concerns or questions about your delivery or return, don’t hesitate to email us at [email protected]. Our team is always happy to assist and ensure that your shopping experience with Elroy Cook is a positive one.
Thank you for choosing elroycook.com — we appreciate your trust and support!